Effective Date: 01/04/2025
At Crystal Gems World, we value customer satisfaction and strive to provide a smooth shopping experience. Please review our Cancellation and Refund Policy for details on order modifications, cancellations, and refunds.
1. Order Cancellation
You may cancel your order within 1 hours of purchase for a full refund.
Cancellation requests must be sent to crystalgemsworld@gmail.com with your order details.
Once the order has been processed or shipped, it cannot be canceled.
2. Return and Refund Eligibility
We accept returns within 2-3 days of delivery for unused and undamaged items in their original packaging.
Customized or personalized jewelry items are non-refundable unless they arrive damaged or defective.
To initiate a return, contact us at crystalgemsworld@gmail.com with your order number and reason for return.
3. Refund Process
Upon receiving and inspecting the returned item, we will notify you of approval or rejection.
Approved refunds will be processed within business days to the original payment method.
Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 1 days of delivery.
Provide clear photos of the damage and packaging for evaluation.
We will offer a replacement, repair, or refund based on the situation.
5. Late or Missing Refunds
If you haven’t received a refund yet, check with your bank or payment provider, as processing times may vary.
If you still have issues, contact us at crystalgemsworld@gmail.com.
6. Contact Us
For any cancellation or refund inquiries, reach out to:
Crystal Gems World Managed by NineCode Groups
crystalgemsworld@gmail.com
+91-9510497685
SF-9 & 10, Darshanam Trade Center III,
Bs, Darshanam Central Park, nr. Surya Place Hotel, Parshuram Nagar,
Sayajiganj, Vadodara, Gujarat 390001
Thank you for shopping with Crystal Gems World !