Effective Date: 01/04/2025

At Crystal Gems World, we value customer satisfaction and strive to provide a smooth shopping experience. Please review our Cancellation and Refund Policy for details on order modifications, cancellations, and refunds.

1. Order Cancellation

• You may cancel your order within 1 hours of purchase for a full refund.

• Cancellation requests must be sent to crystalgemsworld@gmail.com with your order details.

• Once the order has been processed or shipped, it cannot be canceled.

2. Return and Refund Eligibility

• We accept returns within 2-3 days of delivery for unused and undamaged items in their original packaging.

• Customized or personalized jewelry items are non-refundable unless they arrive damaged or defective.

• To initiate a return, contact us at crystalgemsworld@gmail.com with your order number and reason for return.

3. Refund Process

• Upon receiving and inspecting the returned item, we will notify you of approval or rejection.

• Approved refunds will be processed within business days to the original payment method.

• Shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 1 days of delivery.

• Provide clear photos of the damage and packaging for evaluation.

• We will offer a replacement, repair, or refund based on the situation.

5. Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider, as processing times may vary.

• If you still have issues, contact us at crystalgemsworld@gmail.com.

6. Contact Us

For any cancellation or refund inquiries, reach out to:

Crystal Gems World Managed by NineCode Groups
crystalgemsworld@gmail.com
+91-9510497685

SF-9 & 10, Darshanam Trade Center III,

Bs, Darshanam Central Park, nr. Surya Place Hotel, Parshuram Nagar,

Sayajiganj, Vadodara, Gujarat 390001

Thank you for shopping with Crystal Gems World !